Complaints

Customer complaints

As we strive to deliver exceptional customer service, we encourage you to provide feedback. Whether you have a request for action or a complaint, we would like to hear from you. When we receive a complaint from you, we will:

• Listen objectively to your concerns
• Manage the complaint with courtesy and respect
• Impartially investigate your complaint
• Keep you updated with progress and ultimately with an outcome
• Inform you of any action we have taken
• Use the information you provide to improve our products or services

Fountain Law requests that all formal complaints are documented in writing.